FAQs
Integration Debug Guide
Data Mismatch (Purchase Register)
π Check SAP PR Extraction with Base Data .
π SAP PR Extraction Program vs Data Overview- ingestion error or multiple voucher or Invoice having the same details . After the above also check for document type b2bur which gets ingested and has tax values but doesn't become part of reconciliation. π Documents ingested and were ITC actioned after running reconciliation, user then deleted the same from the data overview .
Data Mismatch (2b)
π Amendment data and original both appearing in 2B download but in reconciliation we only store original values. π If supplier amends MY GSTIN we store both amendment and original docs on Reconciliation. π API quota exhausted and user pulling 2b data ,data pulled partially. π ISD data is part of 2B govt data, but we donβt store same in reconciliation.
Reconciliation Failure
π OTP is inactive and user triggers reconciliation, since OTP is inactive and data cannot be pulled and reconciliation cannot be triggered Message for same should appear on Ui β OTP is inactive please activate OTP"
π β400 internal Server errorβ SAP connectivity issue
π Reconciliation triggered from long(Time out issue), then try retrigger( on SAP it should fail with time and option to retrigger for same should appear)
π Multiple reconciliation triggered at same time from ERP
Payment blocking FAQs
π Invoice and Hold JV is posted, but invoice is supposed to be released π Multiple Hold JVs got created for the same invoice/voucher - why this can happen
π Payment hold JV was not created in SAP even though invoice is missing/not compliant
-> Check recon has been triggered from SAP or not
-> Check invoice status in recon table in SAP
-> Check invoice status in the payment block table in SAP. If there are any config errors while posting JV, the message column will have the error message
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