> For the complete documentation index, see [llms.txt](https://docs.cleartax.in/product-help-and-support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cleartax.in/product-help-and-support/for-large-businesses/cleartax-e-invoicing-malaysia/resources/error-resolution-guide.md). # Error resolution guide | Error Message | Reasons for the error | Resolution for the error | | ------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | An Invoice MUST have an Invoice number with length less than 50. | Invoice number provided is more than 50 characters. The allowed character limit for the invoice number by LHDN is 50 characters to generate E-invoice. | The invoice number provided should be less than 50 characters. | | An Invoice MUST have an Invoice issue date. | Invoice issue date is not provided in the invoice data. Invoice issue date is mandatory to generate E-invoice. | Invoice issue date must be provided in the invoice data to generate E-invoice. The invoice issue date should not be older than 2 days and should be in date format. | | An Invoice MUST have an Invoice issue time. | Invoice issue time is not provided in the invoice data. Invoice issue time is mandatory to generate E-invoice. | Invoice issue time must be provided in the invoice data to generate E-invoice. The invoice issue time should be in time format. | | An Invoice MUST have an Invoice type code. | Invoice type code is not provided in the invoice data. Invoice type code is mandatory to generate E-invoice. | Invoice type code must be provided in the invoice data to generate E-invoice. Invoice type code allowed by LHDN is mentioned [here](https://sdk.myinvois.hasil.gov.my/codes/e-invoice-types/). | | An Invoice MUST have an Invoice currency code. | Invoice currency code. is not provided in the invoice data. Invoice currency code. is mandatory to generate E-invoice. | Invoice currency code must be provided in the invoice data to generate E-invoice. Invoice currency code allowed by LHDN is mentioned [here](https://sdk.myinvois.hasil.gov.my/codes/currencies/). | | An Invoice MUST contain the Seller name. | Seller name is not provided in the invoice data. Seller name is mandatory to generate E-invoice. | Seller name must be provided in the invoice data and it should be less than 300 characters to generate E-invoice. | | An Invoice MUST have at least one Supplier ID with schemeID as 'ARMY', 'PASSPORT', 'BRN', or 'NRIC'. | At least one Supplier ID with schemeID as 'ARMY', 'PASSPORT', 'BRN', or 'NRIC' is not present in the Invoice. | At least one Supplier ID with schemeID as 'ARMY', 'PASSPORT', 'BRN', or 'NRIC' must be present in the Invoice. | | An Invoice must contain the Supplier's TIN which is less than 14 characters long. | Supplier TIN is not provided in the invoice data. Supplier TIN is mandatory to generate E-invoice and must be less than 14 characters. | Supplier TIN is mandatory to generate E-invoice and must be less than 14 characters. | | Suppliers BRN must be less than 20 characters. | Supplier BRN provided is more than 20 characters. The allowed character limit by LHDN is 20 characters to generate E-invoice. | Supplier BRN provided should be less than 20 characters. | | Suppliers NRIC must be less than 12 characters. | Supplier NRIC provided is more than 12 characters. The allowed character limit by LHDN is 12 characters to generate E-invoice. | Supplier NRIC provided should be less than 12 characters. | | Suppliers PASSPORT must be less than 12 characters. | Supplier PASSPORT provided is more than 12 characters. The allowed character limit by LHDN is 12 characters to generate E-invoice. | Supplier PASSPORT provided should be less than 12 characters. | | Suppliers ARMY must be less than 12 characters. | Supplier ARMY provided is more than 12 characters. The allowed character limit by LHDN is 12 characters to generate E-invoice. | Supplier ARMY provided should be less than 12 characters. | | Suppliers SST must be present and should be less than 17 characters, Default: NA. | Supplier SST Number provided is more than 35 characters. The allowed character limit by LHDN is 35 characters to generate E-invoice. | Supplier SST number provided should be less than 35 characters. | | Suppliers TTX must be present and should be less than 17 characters, Default: NA. | Supplier TTX Number provided is more than 17 characters. The allowed character limit by LHDN is 17 characters to generate E-invoice. | Supplier SST number provided should be less than 17 characters. | | Suppliers Email must be less than 320 characters. | Supplier email provided is more than 320 characters. The allowed character limit by LHDN is 320 characters to generate E-invoice. | Supplier email provided should be less than 320 characters. | | Suppliers Contact Number is mandatory and must be less than 15 characters. | Supplier contact number is not provided in the invoice data. Supplier contact number is mandatory to generate E-invoice and must be less than 15 characters. | Supplier contact number is mandatory to generate E-invoice and it should be less than 15 characters. | | Supplier’s Malaysia Standard Industrial Classification (MSIC) Code is Mandatory and should be less than 5 characters. | Supplier's Malaysia Standard Industrial Classification (MSIC) Code is Mandatory provided is more or less than 5 characters. | Supplier's Malaysia Standard Industrial Classification (MSIC) Code is Mandatory provided should be 5 characters. | | Supplier’s Malaysia Standard Industrial Classification Description (MSIC) Code is Mandatory and should be less than 300 characters. | Supplier's Malaysia Standard Industrial Classification Description (MSIC) Code is Mandatory and should be less than 300 characters. | Supplier's Malaysia Standard Industrial Classification Description (MSIC) Code is Mandatory and should be less than 300 characters. | | An Invoice MUST contain the Seller postal address | Seller postal address is not provided in the invoice data. Seller postal address is mandatory to generate E-invoice. | Seller postal address must be provided to generate E-invoice. | | An Invoice MUST contain the Buyer name. | Buyer name is not provided in the invoice data. Buyer name is mandatory to generate E-invoice. | Buyer name must be provided in the invoice data and it should be less than 300 characters to generate E-invoice. | | An Invoice MUST have at least one Buyer ID with schemeID as 'ARMY', 'PASSPORT', 'BRN', or 'NRIC'. | At least one Buyer ID with schemeID as 'ARMY', 'PASSPORT', 'BRN', or 'NRIC' is not present in the Invoice. | At least one Buyer ID with schemeID as 'ARMY', 'PASSPORT', 'BRN', or 'NRIC' must be present in the Invoice. | | An Invoice must contain the Buyer's TIN which is less than 14 characters long. | Buyer TIN is not provided in the invoice data. Buyer TIN is mandatory to generate E-invoice and must be less than 14 characters. | Supplier TIN is mandatory to generate E-invoice and must be less than 14 characters. | | Buyer's BRN must be less than 20 characters. | Buyer BRN provided is more than 20 characters. The allowed character limit by LHDN is 20 characters to generate E-invoice. | Buyer BRN provided should be less than 20 characters. | | Buyer's NRIC must be less than 12 characters. | Buyer NRIC provided is more than 12 characters. The allowed character limit by LHDN is 12 characters to generate E-invoice. | Buyer NRIC provided should be less than 12 characters. | | Buyer's PASSPORT must be less than 12 characters. | Buyer PASSPORT provided is more than 12 characters. The allowed character limit by LHDN is 12 characters to generate E-invoice. | Buyer PASSPORT provided should be less than 12 characters. | | Buyer' ARMY must be less than 12 characters. | Buyer ARMY provided is more than 12 characters. The allowed character limit by LHDN is 12 characters to generate E-invoice. | Buyer ARMY provided should be less than 12 characters. | | Buyers SST must be present and should be less than 17 characters, Default: NA. | Buyer SST Number provided is more than 35 characters. The allowed character limit by LHDN is 35 characters to generate E-invoice. | Buyer SST number provided should be less than 35 characters. | | Buyer's Email must be less than 320 characters. | Buyer email provided is more than 320 characters. The allowed character limit by LHDN is 320 characters to generate E-invoice. | Buyer email provided should be less than 320 characters. | | Buyer's Contact Number must be less than 15 characters. | Buyer contact number provided is more than 15 characters. The allowed character limit by LHDN is 15 characters to generate E-invoice. | Buyer contact number provided should be less than 15 characters. | | An Invoice MUST contain the Buyer postal address. | Buyer postal address is not provided in the invoice data. Buyer postal address is mandatory to generate E-invoice. | Buyer postal address must be provided to generate E-invoice. | | If DeliveryAddress exist atleast one Delivery Party ID with schemeID as 'ARMY', 'PASSPORT', 'BRN', or 'NRIC' should exist. | If DeliveryAddress exist ,atleast one Delivery Party ID with schemeID as 'ARMY', 'PASSPORT', 'BRN', or 'NRIC' is not present | If DeliveryAddress exist ,atleast one Delivery Party ID with schemeID as 'ARMY', 'PASSPORT', 'BRN', or 'NRIC' should be Provided | | If DeliveryAddress exist it must contain the Delivery Party TIN which is less than 14 characters long. | Shipping recipient TIN is not provided in the invoice data. If shipping details are provided then Shipping recipient TIN is mandatory to generate E-invoice and must be less than 14 characters. | If shipping details are provided then Shipping recipient TIN is mandatory to generate E-invoice and must be less than 14 characters. | | Delivery Party BRN must be less than 20 characters. | Shipping recipient BRN provided is more than 20 characters. The allowed character limit by LHDN is 20 characters to generate E-invoice. | Shipping recipient BRN provided should be less than 20 characters. | | Delivery Party NRIC must be less than 12 characters. | Shipping recipient NRIC provided is more than 12 characters. The allowed character limit by LHDN is 12 characters to generate E-invoice. | Shipping recipient NRIC provided should be less than 12 characters. | | Delivery Party PASSPORT must be less than 12 characters. | Shipping recipient PASSPORT provided is more than 12 characters. The allowed character limit by LHDN is 12 characters to generate E-invoice. | Shipping recipient PASSPORT provided should be less than 12 characters. | | Delivery Party ARMY must be less than 12 characters. | Shipping recipient ARMY provided is more than 12 characters. The allowed character limit by LHDN is 12 characters to generate E-invoice. | Shipping recipient ARMY provided should be less than 12 characters. | | An Invoice MUST have at least one Line Item | No line item is present in the invoice | Please provide atleast one line item | | Invoicing period MUST occur maximum once. | Invoicing period is provided more than once | Invoicing period can only be provided once | | Invoice TaxTotal is Mandatory. | Invoice tax total should be present in the invoice | Please provide the Invoice tax total | | The Supplier postal address MUST contain a Seller country code. | Seller country code is not provided in the seller postal address. Seller country code is mandatory to generate E-invoice. | Seller country code is mandatory to generate E-invoice. The list of allowed country code by LHDN can be referred [here](https://sdk.myinvois.hasil.gov.my/codes/countries/). | | The Supplier Postal Address Line MUST be less than 150 characters | Supplier Postal Address provided is more than 150 characters. The allowed character limit by LHDN is 150 characters to generate E-invoice. | Supplier Postal Address provided should be less than 150 characters. | | The Supplier Postal Zone MUST be less than 50 characters | Supplier Postal Zone provided is more than 50 characters. The allowed character limit by LHDN is 50 characters to generate E-invoice. | Supplier Postal Zone provided should be less than 50 characters. | | The Supplier City MUST be less than 50 characters | Supplier City provided is more than 50 characters. The allowed character limit by LHDN is 50 characters to generate E-invoice. | Supplier City provided should be less than 50 characters. | | The Supplier State MUST be less than 50 characters | Supplier State provided is more than 50 characters. The allowed character limit by LHDN is 50 characters to generate E-invoice. | Supplier State provided should be less than 50 characters. | | The Buyer postal address MUST contain a Buyer country code. | Buyer country code is not provided in the seller postal address. Buyer country code is mandatory to generate E-invoice. | Buyer country code is mandatory to generate E-invoice. The list of allowed country code by LHDN can be referred [here](https://sdk.myinvois.hasil.gov.my/codes/countries/). | | The Buyer Postal Address Line MUST be less than 150 characters | Buyer Postal Address provided is more than 150 characters. The allowed character limit by LHDN is 150 characters to generate E-invoice. | Buyer Postal Address provided should be less than 150 characters. | | The Buyer Postal Zone MUST be less than 50 characters | Buyer Postal Zone provided is more than 50 characters. The allowed character limit by LHDN is 50 characters to generate E-invoice. | Buyer Postal Zone provided should be less than 50 characters. | | The Buyer City MUST be less than 50 characters | Buyer City provided is more than 50 characters. The allowed character limit by LHDN is 50 characters to generate E-invoice. | Buyer City provided should be less than 50 characters. | | The Buyer State MUST be less than 50 characters | Buyer State provided is more than 50 characters. The allowed character limit by LHDN is 50 characters to generate E-invoice. | Buyer State provided should be less than 50 characters. | | The Delivery postal address MUST contain a Delivery country code. | Shipping recipient country code is not provided in the seller postal address. Shipping recipient country code is mandatory to generate E-invoice. | Shipping recipient country code is mandatory to generate E-invoice. The list of allowed country code by LHDN can be referred here. | | The Delivery Postal Address Line MUST be less than 150 characters | Shipping recipient Postal Address provided is more than 150 characters. The allowed character limit by LHDN is 150 characters to generate E-invoice. | Shipping recipient Postal Address provided should be less than 150 characters. | | The Delivery Postal Zone MUST be less than 50 characters | Shipping recipient Postal Zone provided is more than 50 characters. The allowed character limit by LHDN is 50 characters to generate E-invoice. | Shipping recipient Postal Zone provided should be less than 50 characters. | | The Delivery City MUST be less than 50 characters | Shipping recipient City provided is more than 50 characters. The allowed character limit by LHDN is 50 characters to generate E-invoice. | Shipping recipient City provided should be less than 50 characters. | | The Delivery State MUST be less than 50 characters | Shipping recipient State provided is more than 50 characters. The allowed character limit by LHDN is 50 characters to generate E-invoice. | Shipping recipient State provided should be less than 50 characters. | | An Invoice MUST have the Sum of Invoice line net amount. | Sum of Invoice line net amount in not present in the invoice | Please provide the sum of invoice line net amount | | Amount due for payment = Invoice total amount with Tax - Paid amount + Rounding amount. | Amount due for payment is not correct | Check whether Amount due for payment is equal to Invoice total amount with Tax - Paid amount + Rounding amount. | | Each Document level allowance MUST have a Document level allowance reason. | Document level allowance reason is not provided | Please provide the reason for Document level allowance | | Payment Means Code should be equal to 2 characters. | Provided payment means code is not correct | Payment means code must be used from the list of codes provided by LHDN | | Payee Financial Account should be maximum 150 characters | Characters in the Payee Financial Account is exceeding 150 characters | Please check & correct the number of characters in the Payee Financial Account, it should not exceed 150 characters | | Payment terms must have maximum 300 characters | Characters in the Payment terms is exceeding 300 characters | Please check & correct the number of characters in the Payment terms, it should not exceed 300 characters | | Prepaid Payment ID must be less than 150 characters | Prepaid Payment ID provided is more than 150 characters. The allowed character limit by LHDN is 150 characters to generate E-invoice. | Prepaid Payment ID provided should be less than 150 characters. | | Prepaid Payment Date must be present | Prepaid Payment date is not provided when prepayment amount is available | Prepaid Payment date must be provided when prepayment amount is available | | Prepaid Payment Time must be present | Prepaid Payment Time is not provided when prepayment amount is available | Prepaid Payment Time must be provided when prepayment amount is available | | Product Tariff Code should be less than 12 characters. | Product Tariff Code provided is more than 12 characters. The allowed character limit by LHDN is 12 characters to generate E-invoice. | Product Tariff Code provided should be less than 12 characters. | | A time MUST be formatted hh:mm:ss with optional fractional seconds .sss and time zone expression. | Time is not in the correct format | Please provide the invoice time in hh:mm:ss format | | currencyID MUST be coded using ISO code list 4217 alpha-3. | Currency code is not present in the ISO code list | Please check the provided currency ID is in the ISO code list | | Invoice currency code MUST be coded using ISO code list 4217 alpha-3 | Invoice Currency code is not present in the ISO code list | Please check the provided Invoice currency code is in the ISO code list | | Tax currency code MUST be coded using ISO code list 4217 alpha-3 | Tax Currency code is not present in the ISO code list | Please check the provided Tax currency code is in the ISO code list | | Item classification identifier identification scheme MUST be coded using one of the UNTDID 7143 list. | Item classification identifier is not in the UNTDID 7143 list. | Item classification identifier identification scheme MUST be coded using one of the UNTDID 7143 list. | | Country codes in an invoice MUST be coded using ISO code list 3166-1 | Country codes in the invoice is not present in the ISO code list 3166-1 | Country codes in the invoice should be provided using the ISO code list 3166-1 |