Frequently Asked Questions on ClearTaxCloud
You can find the answers to the following questions in this section -
Yes, TaxCloud supports any number of filings on a single account. Multiple users within an organization can work simultaneously from the same account and file multiple returns at the same time.
Yes, you can bulk import all your clients by uploading the XML file. TaxCloud will automatically populate their information after the import.
You can be rest assured that your data is safe with us as we have bank-grade 128 bit SSL encryption. Privacy and integrity of your confidential information is paramount to us at TaxCloud. We are audited periodically by the CBDT and the IT Department.
Yes, TaxCloud has an ERI license issued by the IT Department. You can file your client’s ITR even if the client is not registered on the IT website.
No, you can directly e-file returns on TaxCloud without having to go to the IT Department website. If you wish to file on the IT Department website, you can download the prepared XML as well.
TaxCloud is up-to-date with the latest Government schema. We validate all returns filed against the Government utility at the back-end, to ensure there are no inaccuracies in the returns you file for your clients.
TaxCloud is hosted on the cloud and you can access it across all of your devices (phones/desktops/tablets). You can use any phone or tablet to file the return in such a scenario.
Yes, but only to import the data as filing can’t be done through a Desktop app.
Yes, the e-verification can be done through a Desktop app, but it gets redirected to the IT department portal.(IT department login credentials are required, which can be saved in
No, you can get the email and telephonic support for the software related issues. There will not be complete filing assistance provided. For complete filing assistance, you need to buy a CA assisted plan.
The IT department has not released all the forms as yet. Once the forms are released and updated we will send an intimation mail to all the customers. At this point ITR 1 and 4 are released and updated.
No, At this point in time we support only the XML file for importing the data to TaxCloud.
You have two options, One is to upload the prefilled XML through the TaxCloud Desktop app. The second is through the web portal by clicking on the Import data via XML.
You can import Prefilled XML, Import 26AS, Download ITR-V and e-verify the returns by inscribing the IT portal password.
Yes, You can go to the Help section of the Desktop app and find the files under the respective folders of the Downloaded PDF files.
No, We don’t support the tally import at this moment. You must enter the data manually.
No, The portal doesn’t save your documents and it only captures the data from the Form 16.
You don’t need to choose the ITR form as our portal opts for it automatically as per your income details entered.
Yes, but you must select the Nature of Business, choose the section(44AD/44ADA/44AE) and enter the financial particulars if required.
There is a template in which you can enter the data and upload the details. You can also upload through the CAMS and KARVY reports.
No, You just need to enter the date of sale and date of purchase. The Portal will calculate the Capital Gain.
You can find the details in the Tax computation. However, there is no separate option to download the Balance Sheet and P&L statement.