E-Invoicing by ClearTax
  • E-Invoicing and E-Way bills
  • User guides
    • Getting started
      • Product guide video
      • Sign up and create accounts
      • Onboarding
        • Registering Defmacro as GSP
        • Business addition
        • Uploading documents to Cleartax
        • Generating IRN
      • Inviting your team member
      • How to add business (more GSTIN/Branch)
      • How to add NIC Credentials
      • How to add UPI id for B2C QR code
    • E-Invoicing
      • E-Invoice data upload- Govt template
      • E-Invoice data upload- Custom Mapper
      • E-Invoice generation
      • E-Invoice printing
      • Untitled
      • E-invoice Cancellation
      • E-Invoice Email
      • MIS reports
      • Import History
      • E-Inv vs sales reconciliation
      • B2C QR code
    • E-way bills
      • Eway bill data upload
        • IRN based Eway bill (B2B)
        • Unified template to generate E-way bill for any document type
      • E-way bill generation
      • Update Transporter of E-way bills
      • Update Eway-bill for Multi-Vehicle movement
      • Generate a Consolidated E-way bill
      • Printing an E-way bill
      • Filter by blank Transporter ID or Vehicle Number
    • Settings/Configurations
      • E-Way bill settings
      • Import settings
      • Email settings
      • Business settings
      • Contact master
      • NIC credentials
      • User roles
      • Integration settings
    • Tally Connector for e-Invoicing
      • Installation Guide for Tally connector
      • User Manual
      • Frequently asked questions for Tally connector
    • Integration
      • API guides
      • How to generate tokens
    • Help
  • E-Invoicing useful docs
    • FAQ's
    • Release note
    • Common Errors and resolution
    • Contact us
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  1. User guides

Help

Learn how to access customer support channels

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Last updated 2 years ago

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Step 1: Click on the “Help” icon on the dashboard page

Step 2: Click on one of the options in the "Help" tab to access the required support

Help tab provides access to various customer support channels

1.FAQs

4. Get in Touch -To reach out to subject matter exports in case of queries

This shows the three available customer support options available

  1. Raise Ticket

  2. Account Manager Details

  3. Contact Us

Click on either on Raise Ticket/ Account Manager details or call the customer support number to get in touch with the customer support

1.Raise Ticket Click on “Raise Ticket” to raise a ticket with customer support

Add the details regarding your query or the issue being faced and submit

2. Account Manager Details Click on “Account Manager Details” to raise a ticket with customer support

Add the details regarding your query or the issue being faced and submit

5. Contact Us - Call the customer support number

6. Feedback

2. Visit Help center - To go through

3. Take product Tour -

7.

8.

product guides
Watch product tour video
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Release Notes