Common Errors and resolution

E-Invoicing by ClearTax

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E-Invoicing and E-Way bills

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E-Invoicing

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E-Invoicing useful docs

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Release note

Common Errors and resolution

Frequent Error codes, description and their resolution for E-invoicing and E-way bill errors

Error Message
Error Cause
Resolution
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105
Invalid Token
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1.Token has expired
2.While calling other APIs, wrong GSTIN / User Id/ Token passed in the request header
This error is primarily for Integration 1. Token is valid for 6 hours , if it has expired, call the Auth. API again and get new token 2. Pass correct values for GSTIN, User Id and Auth Token in the request headers while calling APIs other than Auth API
201
NIC API Credentials are not present! Save the GSTIN's API Credentials and try again
NIC API Credentials are not present.
Go to Business Settings -> Select GSTIN -> Save NIC API Credentials
301
We are unable to process your request now. Our team is working to resolve this at the earliest. Please try again after sometime.
Call to NIC failed with HTTP Status between 400 and 499
Please check with KAM if there is a scheduled maintenance or outage from NIC end. Try again in sometime, or contact on-call with the error_id in the response.
302
NIC servers are not responding. We are working with NIC to resolve this at the earliest. Please try again after sometime.
Call to NIC failed with Http Status 500 (can be due to Timeout/Server Error etc)
Please check with KAM if there is a scheduled maintenance or outage from NIC end. Try again in sometime, or contact on-call with the error_id in the response.
312
This eway bill is either not generated by you or cancelled
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315
Validity period lapsed, you cannot cancel this eway bill
E-way bill validity is over and hence no cancel operation is allowed on the selected E-way bill
An E-way bill whose validity is over cannot be cancelled
316
Eway bill is already verified, you cannot cancel it
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502
You don't have access to the GSTIN. Please contact your Admin for access
The owner_id in request doesn’t have access to the Seller GSTIN mentioned in the request payload.
Verify if the GSTIN is correct, if yes follow step 2 for getting correct owner_id|Go to Settings → Integrations → Verify that the owner-id should either be of the same GSTIN as in Request, it’s PAN or one of its branches
659
Remarks is mandatory
Remarks field not filled by the user while updating transporter details
Filling 'Remarks' field in Part 2 of Update Transporter modal while generating Part B or updating Part B is mandatory
1005
Invalid Token
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1008
Invalid login credentials
Incorrect Nic credentials
the User need to give correct Nic credentials
1014
Inactive User
Invalid API Credentials provided on CT Portal
Login to NIC, reset the API credentials for the GSTIN and set the same credentials on ClearTax portal
1015
Invalid GSTIN for this user
Invalid API Credentials provided on CT Portal
Login to NIC, verify the API credentials and update the correct API credentials on CT portal.
1017
Incorrect user id/User does not exists
Incorrect Nic credentials
the User need to give correct Nic credentials
1018
Client Id is not mapped to this user
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1019
Incorrect Password
Password set up on ClearTax portal is not the same as the password
Update the password on ClearTax portal and save it|If the issue still exists, reset the API credentials on NIC portal and update the same credentials on ClearTax portal
2143
Invoice does not belongs to the user GSTIN
User is attempting to perform some operations on IRN which does not belong to the currently logged in user
Certain operations can not be carried out on other’s IRNs such as cancel etc. Check GSTINs accesable by user and the GSTIN of invoice.User must have access to invoice's GSTIN
2148
Requested IRN data is not available
User is trying to do some operation on an IRN which is not available in the eInvoice system
Please check whether IRN is correct or the operation is being carried out within permitted time duration.
2150
Duplicate IRN
IRN already generated for this invoice as per NIC
Login to NIC portal and check under MIS reports if IRN is available for the same invoice. If it is available, then it is because of one of the two reasons below 1.If E-Invoice generation date is before Oct 1st, then Govt is yet to clean up the data where as ClearTax must have cleaned up 2.Customer has directly generated IRN on NIC portal hence not visible on ClearTax portal

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